I guess what I really wanted to end that with was that regardless of any feelings or thoughts about this situation, I wouldn’t use it to project my next decision on something else. My next decision on something that seems similar, externally, could very well be or appear to be inconsistent with my reaction here. Moving forward I want to outline a policy that can try to give a clear outline of expectations. But in trying to outline that in a way that best fits all possible situations of the type, that may not take into account variables like:
I know this guy
I know his customers know me
I know who he marketed to
All thoughts and feelings that I’ve heard here are valid, I just want to be clear that precedent is not going to be defined by this situation. Though it certainly will help to inform what will become precedent.
Moved one of my clients from my own SmallWeb (NB) account, to their own onepoundemail - a customer gain for @MichaelCee. [Before someone says/asks: it was a favour to my client who has even less funds than me! It is also very low email throughput.]
Used the inbuilt IMAPsync and that was a painless exercise. Great!
(Wish I'd sussed that before the missus cancelled her account. )
I understand the good gesture/ intentions of helping those affected as a motivator for considering what @jarland proposed.
But technically, every customer who signed up with a reseller had an option of signing up directly with Mxroute. It was the customer's decision to opt for reseller X (in this case, NB) instead. Why should the Mxroute be concerned whether NB customers have been left in the lurch or not? It
Legally nothing ties the two together, it was the customer's responsibility to make backups in any case. Customer always have an option of signing up with Mxroute.
In that context,
What triggered all the discussions and positions over the past few pages? What did I miss ?
@vyas said:
Why should the Mxroute be concerned whether NB customers have been left in the lurch or not? It
People routinely ask if my resellers are safe to do business with. This event will cause a reduction in overall trust of MXroute resellers, possibly leading to reduced growth for my most profitable service. It doesn’t hurt that being the good guy and propping up the first major failure of a reseller for my own benefit (not for the profit from these users, but for the potential profits for all resellers as a whole) happen to line up.
@vyas said:
Why should the Mxroute be concerned whether NB customers have been left in the lurch or not? It
People routinely ask if my resellers are safe to do business with. This event will cause a reduction in overall trust of MXroute resellers, possibly leading to reduced growth for my most profitable service. It doesn’t hurt that being the good guy and propping up the first major failure of a reseller for my own benefit (not for the profit from these users, but for the potential profits for all resellers as a whole) happen to line up.
i would think in an ideal situation, the (more reputable) reseller(s) make the refugee offers while supported by mxroute. this further adds value to the business model.
that being said mxroute is probably the most mature provider in this case.
never needed to login to mxroute since emails always work.
@vyas said:
Why should the Mxroute be concerned whether NB customers have been left in the lurch or not? It
People routinely ask if my resellers are safe to do business with. This event will cause a reduction in overall trust of MXroute resellers, possibly leading to reduced growth for my most profitable service. It doesn’t hurt that being the good guy and propping up the first major failure of a reseller for my own benefit (not for the profit from these users, but for the potential profits for all resellers as a whole) happen to line up.
Thanks - this is much more understandable now.
One option - an extension of what @Cybertech mentioned- could be to set up a “path to migration “ page for affected folks:
i.e customers in good standing can choose from a set of resellers
where account migration can be facilitated/possible. That way customers reach out first, the migration happens with their consent, issue of poaching should not arise. Wrt pool of resellers, I am thinking something like Bandwidth alliance that Cloudflare has. But specific to email.
Added later:
A better example could be what the original Centos developers did after Redhat dropped the ball on Centos. Community was reassured of continuity, third party vendors joined in, path to migration was quickly drawn up…. Relatively speaking
On second thoughts,
Maybe I jumped into the discussion too late to add any value. So I will stop here.
@jarland said:
I guess what I really wanted to end that with was that regardless of any feelings or thoughts about this situation, I wouldn’t use it to project my next decision on something else. My next decision on something that seems similar, externally, could very well be or appear to be inconsistent with my reaction here. Moving forward I want to outline a policy that can try to give a clear outline of expectations. But in trying to outline that in a way that best fits all possible situations of the type, that may not take into account variables like:
I know this guy
I know his customers know me
I know who he marketed to
All thoughts and feelings that I’ve heard here are valid, I just want to be clear that precedent is not going to be defined by this situation. Though it certainly will help to inform what will become precedent.
Well, RIP their website. I think it's time for mass migration. So @jarland can we get our accounts migrated directly to MXroute?
LOL. The only question is which (non-NB) machines are referred to by those notices!
"A single swap file or partition may be up to 128 MB in size. [...] [I]f you need 256 MB of swap, you can create two 128-MB swap partitions." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 49)
"A single swap file or partition may be up to 128 MB in size. [...] [I]f you need 256 MB of swap, you can create two 128-MB swap partitions." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 49)
LOL. The only question is which (non-NB) machines are referred to by those notices!
The website itself maybe?
I mean, it's simply wrong/dishonest to have such a fake/misleading status page, and I wonder since when that page has been like this
I rarely recommend having a status page that actually monitors and reports outages. Then you have to make sure you cover all of the bases to make sure it doesn’t report false positives, which can be more tricky under some scenarios than others (rate limits, third party reverse proxies, etc). I think it’s just that it’s manual update and abandoned like everything else.
@MichaelCee I have a specific issue with your ToS:
.. the following are forbidden from our services:
..
Server notification emails to @gmail.com email addresses (Such as CSF/LFD).
My primary purposes for using mxroute are to receive emails from my few clients AND to get system notifications from my servers. I average about 30 emails/day from my servers.
This is holding me back from your generous refugee offer. :-/
.. the following are forbidden from our services:
..
Server notification emails to @gmail.com email addresses (Such as CSF/LFD).
My primary purposes for using mxroute are to receive emails from my few clients AND to get system notifications from my servers. I average about 30 emails/day from my servers.
This is holding me back from your generous refugee offer. :-/
IIRC correctly this may be taken from MXroute policy:
Sending an excess of junk emails that were not even intended for human consumption, to third party email services. Example: You don't need an email in your Gmail inbox every time someone fails SSH login on your server, you can just find a list of Chinanet IPs here to do the same job all at once.
I don't know why I've written it so literally
EDIT: I've pushed an update incorporating the original wording more.
EDIT: If you have a domain at SmallWeb you need to take action ASAP. Now that the NexusBytes WHMCS is inaccessible, you can't download invoices and proof which is required for NameSilo to take action (unless you've already got this data).
Do the same with SmallWeb, download your domain invoices and contact NameSilo.
.. the following are forbidden from our services:
..
Server notification emails to @gmail.com email addresses (Such as CSF/LFD).
My primary purposes for using mxroute are to receive emails from my few clients AND to get system notifications from my servers. I average about 30 emails/day from my servers.
This is holding me back from your generous refugee offer. :-/
You’re the rarity. Most people just have CSF/LFD tuned to default so it sends 1000 root login failures a day to Gmail from root@localhost. Obviously with no intent to read them, just a bunch of default configs treating the SMTP queue as a trash can.
Comments
I guess what I really wanted to end that with was that regardless of any feelings or thoughts about this situation, I wouldn’t use it to project my next decision on something else. My next decision on something that seems similar, externally, could very well be or appear to be inconsistent with my reaction here. Moving forward I want to outline a policy that can try to give a clear outline of expectations. But in trying to outline that in a way that best fits all possible situations of the type, that may not take into account variables like:
All thoughts and feelings that I’ve heard here are valid, I just want to be clear that precedent is not going to be defined by this situation. Though it certainly will help to inform what will become precedent.
Hate radiates from the source. If you look around and see it everywhere, it's coming from you.
All this precedent, expectations, who knows who and what, thoughts, outlines and projections.... @jarland what did you take? I want some of that too.
Stacksocial link (aff) containing a gift of $10 after your first purchase.
Moved one of my clients from my own SmallWeb (NB) account, to their own onepoundemail - a customer gain for @MichaelCee.
)
[Before someone says/asks: it was a favour to my client who has even less funds than me! It is also very low email throughput.]
Used the inbuilt IMAPsync and that was a painless exercise. Great!
(Wish I'd sussed that before the missus cancelled her account.
It wisnae me! A big boy done it and ran away.
NVMe2G for life! until death (the end is nigh)
I understand the good gesture/ intentions of helping those affected as a motivator for considering what @jarland proposed.
But technically, every customer who signed up with a reseller had an option of signing up directly with Mxroute. It was the customer's decision to opt for reseller X (in this case, NB) instead. Why should the Mxroute be concerned whether NB customers have been left in the lurch or not? It
Legally nothing ties the two together, it was the customer's responsibility to make backups in any case. Customer always have an option of signing up with Mxroute.
In that context,
What triggered all the discussions and positions over the past few pages? What did I miss ?
VPS reviews and benchmarks |
People routinely ask if my resellers are safe to do business with. This event will cause a reduction in overall trust of MXroute resellers, possibly leading to reduced growth for my most profitable service. It doesn’t hurt that being the good guy and propping up the first major failure of a reseller for my own benefit (not for the profit from these users, but for the potential profits for all resellers as a whole) happen to line up.
Hate radiates from the source. If you look around and see it everywhere, it's coming from you.
i would think in an ideal situation, the (more reputable) reseller(s) make the refugee offers while supported by mxroute. this further adds value to the business model.
that being said mxroute is probably the most mature provider in this case.
never needed to login to mxroute since emails always work.
I bench YABS 24/7/365 unless it's a leap year.
Thanks - this is much more understandable now.
One option - an extension of what @Cybertech mentioned- could be to set up a “path to migration “ page for affected folks:
i.e customers in good standing can choose from a set of resellers
where account migration can be facilitated/possible. That way customers reach out first, the migration happens with their consent, issue of poaching should not arise. Wrt pool of resellers, I am thinking something like Bandwidth alliance that Cloudflare has. But specific to email.
Added later:
A better example could be what the original Centos developers did after Redhat dropped the ball on Centos. Community was reassured of continuity, third party vendors joined in, path to migration was quickly drawn up…. Relatively speaking
On second thoughts,
Maybe I jumped into the discussion too late to add any value. So I will stop here.
VPS reviews and benchmarks |
Wow this seems fun, this makes me want to order VPS from nexusbytes
You know you want to.
It wisnae me! A big boy done it and ran away.
NVMe2G for life! until death (the end is nigh)
Somewhere along the line this seems to have changed from "retrieve your NB data" to "business advice for Jarland".
Well, RIP their website. I think it's time for mass migration. So @jarland can we get our accounts migrated directly to MXroute?
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png
LOL. The only question is which (non-NB) machines are referred to by those notices!
"A single swap file or partition may be up to 128 MB in size. [...] [I]f you need 256 MB of swap, you can create two 128-MB swap partitions." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 49)
I don't even think that status page is automated or connected to any checks.
Hate radiates from the source. If you look around and see it everywhere, it's coming from you.
The website itself maybe?
I mean, it's simply wrong/dishonest to have such a fake/misleading status page, and I wonder since when that page has been like this
"A single swap file or partition may be up to 128 MB in size. [...] [I]f you need 256 MB of swap, you can create two 128-MB swap partitions." (M. Welsh & L. Kaufman, Running Linux, 2e, 1996, p. 49)
Well, its down, so, done for now.
I rarely recommend having a status page that actually monitors and reports outages. Then you have to make sure you cover all of the bases to make sure it doesn’t report false positives, which can be more tricky under some scenarios than others (rate limits, third party reverse proxies, etc). I think it’s just that it’s manual update and abandoned like everything else.
Hate radiates from the source. If you look around and see it everywhere, it's coming from you.
Plottwist: it pings google.com
Ympker's VPN LTD Comparison, Uptime.is, Ympker's GitHub.
I would rather guess localhost :-)
EDIT: Yeah, it does not need to ping anything.
Haven't bought a single service in VirMach Great Ryzen 2022 - 2023 Flash Sale.
https://lowendspirit.com/uploads/editor/gi/ippw0lcmqowk.png
Plottwist: it pings lowendspirit.com
I'm confused: just received an email today entitled..
With all the existing login details.
[Edit] Client Area of NB is still operational.
It wisnae me! A big boy done it and ran away.
NVMe2G for life! until death (the end is nigh)
The German backup server is down around 7hrs ago
Gone is an era.
The all seeing eye sees everything...
smallweb is still up.
My German Free Hosting is down.
Singapore Shared Hosting is also down.
It was good till the last bite.
https://microlxc.net/
@MichaelCee I have a specific issue with your ToS:
My primary purposes for using mxroute are to receive emails from my few clients AND to get system notifications from my servers. I average about 30 emails/day from my servers.
This is holding me back from your generous refugee offer. :-/
It wisnae me! A big boy done it and ran away.
NVMe2G for life! until death (the end is nigh)
IIRC correctly this may be taken from MXroute policy:
I don't know why I've written it so literally
EDIT: I've pushed an update incorporating the original wording more.
MichaelCee
Unfortunately looks like a case of best til last.
EDIT: If you have a domain at SmallWeb you need to take action ASAP. Now that the NexusBytes WHMCS is inaccessible, you can't download invoices and proof which is required for NameSilo to take action (unless you've already got this data).
Do the same with SmallWeb, download your domain invoices and contact NameSilo.
MichaelCee
You’re the rarity. Most people just have CSF/LFD tuned to default so it sends 1000 root login failures a day to Gmail from root@localhost. Obviously with no intent to read them, just a bunch of default configs treating the SMTP queue as a trash can.
Hate radiates from the source. If you look around and see it everywhere, it's coming from you.
^ I'm sad; I check each email for a successful backup/system update and of course, any notification of a console login.
I have
followed by
It wisnae me! A big boy done it and ran away.
NVMe2G for life! until death (the end is nigh)