OVH slow response is insane

lofan · July 2020

So how much cheaper is this OVH that people will tolerate such a low quality support?
It took them 10 days to respond a simple billing ticket. I go here and there and test different services and I did not like OVH. Hetzner I tried they have better response time .

ehab · July 2020

best is to call them.

lofan · July 2020

@ehab said:
best is to call them.

Oversea calls? Better to save the money for other services?

TheDP · July 2020

4 days quicker than mine.

It took them 2 weeks to answer mine and it got me wondering what their ticket volume is like

deank · July 2020

OVH support response time is not insane.

Those who use them are insane.

lofan · July 2020

@deank said:
OVH support response time is not insane.

Those who use them are insane.

Are you out of your mind ? LOL

InceptionHosting · July 2020

corbpie · July 2020

They came straight away when my server gave a hardware warning

AK_KWH · July 2020

@lofan said:

@ehab said:
best is to call them.

Oversea calls? Better to save the money for other services?

Use Gvoice to call its free ❤️ Thanks to google

Rengar · July 2020

It's fast for what it matters when it comes to unmanaged dedicated servers and that is hardware support. If you have the monitoring turned on then almost every time it will take them under an hour to fix the problem. When it comes to regular support, only giving them a call will speed things up.

Clouvider · July 2020

Just pick a provider that offers a superior service ;-)

nullroute · July 2020

ovh.pt responds in a maximum of 3 days. Their support mysteriously works.

akhfa · July 2020

Just curious when ovh server disk needs to be replaced and you can't hotswapping the disk

How do you schedule the disk replacement with ovh? Do you use ticket? Are they replied fast when the ticket is about replacing disk?

I have server with them, but never needs to replace disk yet

MikeA · July 2020

@akhfa said:
Just curious when ovh server disk needs to be replaced and you can't hotswapping the disk

How do you schedule the disk replacement with ovh? Do you use ticket? Are they replied fast when the ticket is about replacing disk?

I have server with them, but never needs to replace disk yet

When I've (rarely) had hardware failures in the past they let me choose a time and it was done immediately, even overnight for the datacenter. While their support generally blows, the actual techs that work in the DC are great.

mywebhosting · July 2020

@lofan said:
So how much cheaper is this OVH that people will tolerate such a low quality support?
It took them 10 days to respond a simple billing ticket. I go here and there and test different services and I did not like OVH. Hetzner I tried they have better response time .

Try to open a support ticket. They will answer quickly for support tickets.

InceptionHosting · July 2020

@mywebhosting said:

@lofan said:
So how much cheaper is this OVH that people will tolerate such a low quality support?
It took them 10 days to respond a simple billing ticket. I go here and there and test different services and I did not like OVH. Hetzner I tried they have better response time .

Try to open a support ticket. They will answer quickly for support tickets.

What? The slow response to support tickets is exactly what this thread is about, you have obviously never used ovh.

Adam1 · July 2020

I'm 4 weeks into a domain registration that didnt get assigned to my account, they reply to my ticket once a week telling me they have assigned the ticket to someone... in a loop.

InceptionHosting · July 2020

@Adam1 said:
I'm 4 weeks into a domain registration that didnt get assigned to my account, they reply to my ticket once a week telling me they have assigned the ticket to someone... in a loop.

Listen to mywebhosting:

@mywebhosting said: Try to open a support ticket. They will answer quickly for support tickets.

Clearly you just need to open a ticket.

OVH slow response is insane

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