Hosthatch VPS for Transfer (Update: Transferred)

vyas · September 2020

Update:
Sept 4, 2020
Transferred! Thanks !

I am actually considering letting this one go, i.e. not renewing the service, for the reasons below

Hosthatch have responded to my ticket on transfer with updated details ; as follows:
a. I pay the annual renewal and the transfer fees (Total: US $ 17.5)
b. I charge this amount to the 'buyer'
c. Hosthatch transfer the VPS to them.

Including PP fees, this bring the overall 'cost' to the buyer US $ 19.

And
$ 15 for later years.

I understand HH's point of view, but I don't agree with it. (I had transferred a couple of VPS'es where the new user paid the provider directly)~~

Original post

I have a Hosthatch VPS that I no longer need, you can take over if interested.

you can transfer it to you by paying Hosthatch directly

Please note the requirements from Hosthatch:
 "Ownership transfer will invoke $2.5 service fee and we may require 
the user to have valid user profile in our system. Thereafter, the user
 is required to raise a ticket and verify of this ownership transfer."~~

When you raise a ticket with Hosthatch for the transfer, user reference: Ticket ID: #723679
Location: Chicago
CPU: 1 X 3 Ghz (30%)
RAM: 1 GB + 1 G Swap
Disk: 15 GB NVMe
Bandwidth: 5 TB
Price US $ 15 per year + US $ 2.5 Transfer fees to Hosthatch --> You pay directly to Hosthatch
My current plan ends on Sept 5, 2020.

You can search on OGF for the terms of this deal - from September 2019.

sonic · September 2020

Nice deal, is Windows supported or custom ISO supported?

vyas · September 2020

@sonic said:
Nice deal, is Windows supported or custom ISO supported?

No idea you might want to check with Hosthatch.. cheers

Decicus · September 2020

@sonic said:
Nice deal, is Windows supported or custom ISO supported?

No Windows templates, but custom ISOs are supported. You can upload them via the panel and mount them from there.

Uploaded ISOs show up in the "Select ISO template" list
Hosthatch panel

vyas · September 2020

I missed the custom iso part... yes that is supported...

TheDP · September 2020

Can you check if this can be relocated to their other locations?

chocolateshirt · September 2020

@thedp said:
Can you check if this can be relocated to their other locations?

I believe there is no location change for promotional VPS

ehab · September 2020

Hosthatch has the slowest support -- almost like ovh

so just to let you know.

chocolateshirt · September 2020

@ehab said:
Hosthatch has the slowest support -- almost like ovh

so just to let you know.

In my experience, they reply within 1 hour since I open a ticket.

ehab · September 2020

might be the first ticket.... i don't want to dump my ticket page and see the 11 and more days -- some are even i close.

chocolateshirt · September 2020

@ehab said:
might be the first ticket.... i don't want to dump my ticket page and see the 11 and more days -- some are even i close.

I have only 3 solved tickets.. very prem eh.. hehehe..

elliotc · September 2020

They have not do any promotion for a while. Kind of miss them.

TheDP · September 2020

@elliotc said:
They have not do any promotion for a while. Kind of miss them.

There will be in 2 months.

bdl · September 2020

@chocolateshirt said:

@ehab said:
Hosthatch has the slowest support -- almost like ovh

so just to let you know.

In my experience, they reply within 1 hour since I open a ticket.

I've found them to be very responsive, too

TheDP · September 2020

@bdl said:

@chocolateshirt said:

@ehab said:
Hosthatch has the slowest support -- almost like ovh

so just to let you know.

In my experience, they reply within 1 hour since I open a ticket.

I've found them to be very responsive, too

Their support is in par with OVH and I have escalated that to Abdullah in the past numerous times and even schooled support on how to handle tickets

And from then on, I have learned that I can't expect too much (or maybe best to expect nothing) especially when I'm paying promo/BF kinda prices.

bdl · September 2020

@thedp said:

@bdl said:

@chocolateshirt said:

@ehab said:
Hosthatch has the slowest support -- almost like ovh

so just to let you know.

In my experience, they reply within 1 hour since I open a ticket.

I've found them to be very responsive, too

Their support is in par with OVH and I have escalated that to Abdullah in the past numerous times and even schooled support on how to handle tickets

And from then on, I have learned that I can't expect too much (or maybe best to expect nothing) especially when I'm paying promo/BF kinda prices.

I must admit many of my requests have been really simple tasks, so maybe I've been lucky

vyas · September 2020

Updates:
a. See my OP with updates from HH
b. I have received responses from HH in a couple fo hours' time as well.

skorous · September 2020

It does seem a little weird. The $2.50 transfer fee is all that really needs to be paid up front. After that it's my machine and I renew it or don't.

dev · September 2020

@skorous said:
It does seem a little weird. The $2.50 transfer fee is all that really needs to be paid up front. After that it's my machine and I renew it or don't.

　　
The vps is basically due tomorrow... Transfer takes more time than a single day, so the vps would have already been expired if not renewed.

skorous · September 2020

@dev said: The vps is basically due tomorrow... Transfer takes more time than a single day, so the vps would have already been expired if not renewed.

Nope, took about 12 hours.

@vyas said: Update: I am actually considering letting this one go, i.e. not renewing the service, for the reasons below.

I talked with them a little bit. What I took from it was they're reviewing all transfers because some people are actually selling promotional machines and not disclosing that promo machines have special conditions ( upgrade limitations, etc... ). The receiving parties then cause problems when they hit such a limitation. I already had machines from that same promo so they were more than willing to just transfer it to me direct. Got it this morning.

Thanks, Vyas!

vyas · September 2020

Hola!
Cool @skorous for the explanation..makes a lot of sense now.

I guess that makes me guiilty by association for (wrongly) assuming that the new user will be happy with the current specifications. Lesson learnt!

And also explains the email I received from HH That mentioned VPs had been transferred.
I was about to ask them what was going on....

Enjoy !! And thanks for taking over.

——-

There were a few others who had messaged me via PM and offered to take over- thanks to them also

dev · September 2020

@skorous said:

@dev said: The vps is basically due tomorrow... Transfer takes more time than a single day, so the vps would have already been expired if not renewed.

Nope, took about 12 hours.

@vyas said: Update: I am actually considering letting this one go, i.e. not renewing the service, for the reasons below.

I talked with them a little bit. What I took from it was they're reviewing all transfers because some people are actually selling promotional machines and not disclosing that promo machines have special conditions ( upgrade limitations, etc... ). The receiving parties then cause problems when they hit such a limitation. I already had machines from that same promo so they were more than willing to just transfer it to me direct. Got it this morning.

Thanks, Vyas!

Ah... I’ve only done virmach transfers, and these take at least a few days ? Plus, I’ve heard of slow support with promotional services from hosthatch, so that must have added things. Sorry for the mistake

vyas · September 2020

@dev said:

Ah... I’ve only done virmach transfers, and these take at least a few days ? Plus, I’ve heard of slow support with promotional services from hosthatch, so that must have added things. Sorry for the mistake

Hey I had read about the Virmach process. Last month I had transferred Avoro VPS- it was a matter of one ticket. HH was a bit of a surprise, but now it all adds up.

skorous · September 2020

@dev said: Ah... I’ve only done virmach transfers, and these take at least a few days Plus, I’ve heard of slow support with promotional services from hosthatch, so that must have added things. Sorry for the mistake

No worries. I only mentioned it so people would know my experience.

I've actually found Hosthatch to be very responsive for anything they can do in short order. "Can you transfer this VPS?" Done. "Can I get a private interface added?" Done. "Can we get a template for [x]?" Done. "I'm having trouble uploading a custom ISO in Chicago. It just tells me 'There has been a problem. Please try again later.' This he has to research plus he needs to tease out if I'm a goober or not - it may take longer.

hosthatch · September 2020

@ehab said:
might be the first ticket.... i don't want to dump my ticket page and see the 11 and more days -- some are even i close.

If this happened on a non-promo server in the last one year, please send me an email (abdullah@) and I will add 5 years of free service for you as compensation.

If it happened on a highly discounted promotional plan - then I can only apologize and clarify that we provide these plans in some of the best and most premium datacenters in the world (https://hosthatch.com/features#datacenters), on premium network mixes, and on high performance, undersold hardware. We do try our best to provide good support on these plans, unfortunately it is not always possible. Quality human time costs a lot of money.

Personally, I think OVH level support for a promotional service that costs $1.5 per month is still great value - but again, we try our best to do better.

We also provide non-promotional plans that are very fairly priced

Hirose · September 2020

Welcome to the forum @hosthatch - any promos planned in the near future?

ehab · September 2020

@hosthatch said:

this only means take promotional plans with cation -- just like virmach.

Hosthatch VPS for Transfer (Update: Transferred)

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