Server Opinion - Shinjiru VPS Slow Download Issue

gemuruhco — Mon, 29 Mar 2021 11:00:57 +0000

Hello.
I've been using Windows VPS from Shinjiru since 22/05/2020 in Malaysia DataCenter.
In the last years, i've got no problem with them at all.
They are offering Raya Promo and CNY Promo with 1Gbps Shared Network.
However, i just notice last weeks the Download & Upload slowing down so much.
I've create a ticket for them to solved the speed issue and keep follow up the discussion in the ticket. Giving them speedtest result,routing result for them to resolved the issue soon as possible.At first, they keep saying that the caused of Download Speed is high usage on CPU while doing speedtest.net in browser. So then i try Speedtest-cli and using python installed on the machine. Of course before going to test, i am closing all non system application after restarting the server to doing the test and try to look if the SSD/HDD IO is the caused of this issue but no SSD/HDD io looks normal to me. Unfortunately, the speed of download still same . They said they already tweak the route and speed a few times and yes the route is better however the speed for DOWNLOAD still remain the same while UPLOAD speed keep going up more than the speed of Download.They also mentioned in the ticket that they only giving the customers 100M network while i am using 1Gbps Shared Network Plan. I know it is shared I do not intend to use the whole of their bandwidth but at least not this kind of too slow Download Speed. Finally, after they are checking everything and they are saying in the ticket that

**As check with our internal team, the node is not overloaded. We would like to emphasize that as you are using VPS, everything is shared including network. As we check on our end the network is currently stable. Yes previously it was not due to some difficulties that we face but its already resolved. We would also like to emphasize that not to all speedtest server customer will be getting high speedtest result as it also depending on the geo location and the speedtest server. There are various reason that influence the speedtest result.

We only able to give customer 100M as per what customer subscribed.We check all over the network and the node, there is no indication of customer facing any network issue or instability for now. If you which to get better and stable speed, we suggest you to subscribe to Dedicated Server with dedicated bandwidth.

As for now, we do not see any further issue on this as we tested on our infra and node as well.
**

I would like to know how about all of your opinions,

Is this considered as normal or not?

Sorry for the bad english.

Thanks

Below is some of the speedtest result showing of all result is slow at Download except upload.
And only a few speedtest are stable.

Microsoft Windows [Version 10.0.19041.450]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 2054
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Viewqwest Pte Ltd (Singapore) [976.01 km]: 12.345 ms
Testing download speed................................................................................
Download: 388.86 Mbit/s
Testing upload speed................................................................................................
Upload: 383.68 Mbit/s
Share results: http://www.speedtest.net/result/11167017177.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 367
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by NewMedia Express (Singapore) [976.01 km]: 9.965 ms
Testing download speed................................................................................
Download: 52.27 Mbit/s
Testing upload speed................................................................................................
Upload: 353.71 Mbit/s
Share results: http://www.speedtest.net/result/11167019671.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 20637
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by OVH Cloud (Singapore) [976.01 km]: 16.871 ms
Testing download speed................................................................................
Download: 73.64 Mbit/s
Testing upload speed................................................................................................
Upload: 296.35 Mbit/s
Share results: http://www.speedtest.net/result/11167022346.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 28640
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Webe Digital Sdn Bhd (Iskandar Puteri) [992.94 km]: 11.305 ms
Testing download speed................................................................................
Download: 68.13 Mbit/s
Testing upload speed................................................................................................
Upload: 293.72 Mbit/s
Share results: http://www.speedtest.net/result/11167024248.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 19302
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Telekom Malaysia Berhad (Cyberjaya) [1205.36 km]: 12.08 ms
Testing download speed................................................................................
Download: 70.77 Mbit/s
Testing upload speed................................................................................................
Upload: 262.59 Mbit/s
Share results: http://www.speedtest.net/result/11167026070.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 5721
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Celcom Axiata (Petaling Jaya) [1206.77 km]: 6.8 ms
Testing download speed................................................................................
Download: 152.18 Mbit/s
Testing upload speed................................................................................................
Upload: 318.31 Mbit/s
Share results: http://www.speedtest.net/result/11167027728.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 19318
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Telekom Malaysia Berhad (Kuala Lumpur) [1202.85 km]: 12.684 ms
Testing download speed................................................................................
Download: 61.71 Mbit/s
Testing upload speed................................................................................................
Upload: 308.00 Mbit/s
Share results: http://www.speedtest.net/result/11167029863.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 1701
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Yes 4G (Kuala Lumpur) [1202.85 km]: 7.08 ms
Testing download speed................................................................................
Download: 288.00 Mbit/s
Testing upload speed................................................................................................
Upload: 385.21 Mbit/s
Share results: http://www.speedtest.net/result/11167031357.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 11557
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by U Mobile (Kuala Lumpur) [1202.85 km]: 6.114 ms
Testing download speed................................................................................
Download: 350.32 Mbit/s
Testing upload speed................................................................................................
Upload: 335.45 Mbit/s
Share results: http://www.speedtest.net/result/11167033662.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 8700
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by YTL Broadband (Kuala Lumpur) [1202.85 km]: 5.497 ms
Testing download speed................................................................................
Download: 251.29 Mbit/s
Testing upload speed................................................................................................
Upload: 310.45 Mbit/s
Share results: http://www.speedtest.net/result/11167035500.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 4348
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Exabytes Cloud Sdn Bhd (Kuala Lumpur) [1202.85 km]: 5.994 ms
Testing download speed................................................................................
Download: 105.04 Mbit/s
Testing upload speed................................................................................................
Upload: 306.99 Mbit/s
Share results: http://www.speedtest.net/result/11167037370.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 26511
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Maxis (Subang Jaya) [1213.83 km]: 6.152 ms
Testing download speed................................................................................
Download: 137.16 Mbit/s
Testing upload speed................................................................................................
Upload: 416.72 Mbit/s
Share results: http://www.speedtest.net/result/11167039056.png

C:\Users\administrator3\Desktop>speedtest-cli.py --share --server 28974
Retrieving speedtest.net configuration...
Testing from Shinjiru Technology Sdn Bhd (ip)...
Retrieving speedtest.net server list...
Retrieving information for the selected server...
Hosted by Digi Malaysia (Shah Alam) [1219.71 km]: 6.694 ms
Testing download speed................................................................................
Download: 385.66 Mbit/s
Testing upload speed................................................................................................
Upload: 250.08 Mbit/s
Share results: http://www.speedtest.net/result/11167040728.png

issue — LowEndSpirit

Server Opinion - Shinjiru VPS Slow Download Issue

I would like to know how about all of your opinions,

Is this considered as normal or not?

Sorry for the bad english.

Thanks