virtualizor — LowEndSpirit

Disabling VNC in Virtualizor ⇒ Lost Connectivity?

yoursunny — Sun, 11 Apr 2021 17:46:50 +0000

This post is originally published on yoursunny.com blog https://yoursunny.com/t/2021/Virtualizor-VNC-netplan/

The KVM server hosting my website went offline last month.
Thinking the server might have crashed, I went to Virtualizor, the VPS control panel, to reboot the VPS.
It did not solve the problem, so I proceeded with my disaster recovery plan.

The hosting provider, Spartan Host, explained that it was a router bug.
They fixed the router after 4 hours, but my server did not come online.

Symptom

To investigate what went wrong with my VPS, I came back to Virtualizor to enable VNC access.
Having VNC access is like attaching a monitor and a keyboard to the server.
It would allow me to see any error messages printed on the screen and login to check whether there are configuration errors.

I didn't see any error through VNC connection.
Thinking it might be a routing problem, I logged in with username and password, and ran a traceroute.
To my surprise, the traceroute was able to reach Internet destination.
Moreover, I can SSH into this server again.

Seeing the problem went away, I disabled VNC access in Virtualizor.
Then, I pressed the reboot button in Virtualizor, so that the hypervisor would apply the VNC settings; rebooting via SSH would not be effective.

Then, I started a ping to the server from my desktop, and eagerly waited.
One minute, two minutes, …, the server did not come online.
What went wrong again?

I repeated the process, re-enabled VNC access, and saw nothing wrong.
I disabled VNC again, and the VPS lost connectivity again.
Clearly, there's a correlation between the VNC toggle and network connectivity.

Diagnostics Ⅰ

Virtualizor is known to push feature updates in patch releases that sometimes breaks things, so I asked whether there was a Virtualizor update recently, but the answer was no.
I couldn't figure out the problem, so I opened a support ticket with Spartan Host, and sent over the Netplan configuration file in this Ubuntu 20.04 server.

network:
  version: 2
  ethernets:
    ens3:
      dhcp4: true
      addresses:
        - 2001:db8:2604:9cc0::1/64
        - 2001:db8:2604:9cc0::80/64:
            lifetime: 0
      routes:
        - to: ::/0
          via: 2001:db8:2604::1
          on-link: true

In this configuration:

IPv4 address is acquired from DHCP, which is provided by the hypervisor.
IPv6 is statically configured.
NIC name ens3 is hard-coded, because it never changes.

I've been using similar Netplan configuration files in several other KVM servers, and never had a problem.

Ryan McCully, the managing director at Spartan Host, performed some tests on my KVM.
He found that, if VNC is disabled, the network interface on the VPS seems to be "completely dead", as there's no ARP or any other traffic seen at the hypervisor side.
He was also puzzled why VNC would affect network interface, but offered an explanation of why my VPS was working in the past few months:

As mentioned above, setting changes in Virtualizor are applied to the hypervisor only after the reboot button in Virtualizor is pressed.
Most likely, when I finished the initial setup, I disabled VNC but didn't reboot in Virtualizor.
In this case, VNC tabs are hidden in Virtualizor, but VNC is still enabled on the hypervisor.

Diagnostics Ⅱ

Ryan spent a few more hours of extensive testing, and was able to reproduce this issue.
It turned out that disabling VNC in Virtualizor changes the network interface name.

The KVM hypervisor realizes VNC through an emulated VGA monitor.
Enabling VNC attaches a VGA controller to the virtual server, while disabling VNC detaches it.
To see this effect, we can schedule to run lspci command upon reboot in crontab, and look at the output file when we regain access.

$ : VNC enabled
$ lspci
00:00.0 Host bridge: Intel Corporation 440FX - 82441FX PMC [Natoma] (rev 02)
00:01.0 ISA bridge: Intel Corporation 82371SB PIIX3 ISA [Natoma/Triton II]
00:01.1 IDE interface: Intel Corporation 82371SB PIIX3 IDE [Natoma/Triton II]
00:01.2 USB controller: Intel Corporation 82371SB PIIX3 USB [Natoma/Triton II] (rev 01)
00:01.3 Bridge: Intel Corporation 82371AB/EB/MB PIIX4 ACPI (rev 03)
00:02.0 VGA compatible controller: Cirrus Logic GD 5446
00:03.0 Ethernet controller: Red Hat, Inc. Virtio network device
00:04.0 Multimedia audio controller: Intel Corporation 82801AA AC'97 Audio Controller (rev 01)
00:05.0 SCSI storage controller: Red Hat, Inc. Virtio block device
00:06.0 Unclassified device [00ff]: Red Hat, Inc. Virtio memory balloon

$ : VNC disabled
$ lspci
00:00.0 Host bridge: Intel Corporation 440FX - 82441FX PMC [Natoma] (rev 02)
00:01.0 ISA bridge: Intel Corporation 82371SB PIIX3 ISA [Natoma/Triton II]
00:01.1 IDE interface: Intel Corporation 82371SB PIIX3 IDE [Natoma/Triton II]
00:01.2 USB controller: Intel Corporation 82371SB PIIX3 USB [Natoma/Triton II] (rev 01)
00:01.3 Bridge: Intel Corporation 82371AB/EB/MB PIIX4 ACPI (rev 03)
00:02.0 Ethernet controller: Red Hat, Inc. Virtio network device
00:03.0 Multimedia audio controller: Intel Corporation 82801AA AC'97 Audio Controller (rev 01)
00:04.0 SCSI storage controller: Red Hat, Inc. Virtio block device
00:05.0 Unclassified device [00ff]: Red Hat, Inc. Virtio memory balloon

More importantly, addition or removal of the VGA controller changes the PCI address of the Ethernet controller.
This, in turn, changes the network interface name, because Ubuntu adopts Consistent Network Device Naming, in which the name of a network interface is derived from its PCI address.

VNC	PCI address	interface name
enabled	03:00.0	ens3
disabled	02:00.0	ens2

Therefore, "consistent" network device naming scheme is consistent only if the PCI address doesn't change.
However, PCI addresses aren't always stable.
I've seen PCI address changing on a dedicated server when I configure PCI bifurcation in BIOS settings.
Now I've seen PCI address changing on a KVM virtual server.

Treatment

My Netplan configuration assumes the Ethernet adapter on the KVM server is always "ens3".
Disabling VNC changes the network interface name to "ens2", and Netplan would not bring up an interface that it doesn't know about.
This caused the VPS to lose connectivity.

To solve this problem, the Netplan configuration should identify the network interface by its MAC address.
MAC address can be considered a stable identifier of the network interface, because it's one of the outputs from Virtualizor's Create VPS API.

Therefore, I changed Netplan configuration to this:

network:
  version: 2
  ethernets:
    uplink:
      match:
        macaddress: 6a:ed:d6:3b:49:f4
      set-name: uplink
      dhcp4: true
      addresses:
        - 2001:db8:2604:9cc0::1/64
        - 2001:db8:2604:9cc0::80/64:
            lifetime: 0
      routes:
        - to: ::/0
          via: 2001:db8:2604::1
          on-link: true

Unless the VPS is deleted and re-created with a different MAC address, this should continue to work.
I also renamed the network interface to "uplink", so that I don't need to check whether it's "ens3" or "ens2" when I type commands.

Elsewhere

I checked the VNC situation on several other KVM servers that I have.

WebHorizon and Evolution Host both modified Virtualizor such that there isn't an option to disable VNC.
This prevents the issue, but increases the risk of my VPS being compromised via VNC.

WebHosting24 kept the VNC option intact in Virtualizor.
Disabling VNC would lead to changed network interface names, but my new Netplan configuration works.

SolusVM, the VPS control panel used at VirMach and Nexril, keeps the VGA controller attached at all times.
Disabling VNC blocks the VNC port so that nobody can connect to it, but does not affect the KVM server itself.
I think this is a better approach.

Acknowledgement

Kudos to Ryan McCully at Spartan Host for helping me hunt down this issue.
I wouldn't have anticipated the root cause without his help.

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Radi — Thu, 09 Apr 2020 18:53:01 +0000

Hello friends,

Today, we have a shared hosting account, our VPS servers and a dedicated server for your projects.

Without further delay, straight to the offer:

Promo-1
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IPv4 rDNS is only available for Dallas.
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Dedicated Servers Features
All offers come with 1 IPv4 unless otherwise stated.
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Custom ISO are possible through a quick ticket. We can load any OS you need. This does not apply to NO-IPMI servers.
We are an unmanaged provider, but we will do our best to assist with the configuration of your applications and getting your servers up and running.
We can offer you CUSTOM-BUILT dedicated servers. Please open a ticket to discuss your requirements.

Intel® Atom™ C2750 (8-Core, 2.4GHz)
RAM: 8 GB DDR3
Disk: 1 x 500 GB SATA
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NO IPMI, you are limited to OS on the order form
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Order link: https://drserver.net/dedicated.php?pk_campaign=LES

About us:
drServer started offering service around November of 2013, so we’re more than 6 years old now. We are a family-owned hosting company, ARIN Member and a RIPE LIR. We own all our IPs and hardware. The doctor is still here and still stronger than ever and can satisfy all your hosting needs.

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Terms of Service: DRS - drServer Hosting Solutions | Terms Of Service
AUP: DRS - drServer Hosting Solutions | Acceptable Usage Policy
Ticket us: Open New Support Ticket - drServer.net
Forum: https://forum.drserver.net
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Twiter: https://twitter.com/drservervps

All network ports have DDoS protection. Our bandwidth mix includes: Level 3, Cogent, Hurricane Electric, GTT, Telia, Equinix Peering, DECIX Peering, Private Peering.

Thanks for reading the thread!
Have a good day!

The Hosting Industry Speculation Thread

vpsgeek — Fri, 07 Feb 2020 12:43:24 +0000

Thought I would start a thread where hosting companies & users can speculate based on their knowledge of the market & intuition

What I can see is that in near future things are going to be very difficult particularly for those hosting companies who cater to budget market

AMD to get more share of the server market as Intel has really f****d itself really badly with all those vulnerabilities
If you are just starting out as a hosting provider then stay far away from WHMCS unless you manage to bag an owned license as a price increase is expected within next 6 to 18 months which could make it more difficult for you to sustain in this highly competitive market. Good alternatives are HostBill if you got enough cash at hand other otherwise starting out with Blesta right now would be a good choice for which you can get an owned license for cheap or can even get it for free as internal license with many hosting companies
If you are a vps provider then after the release of Solus.io aka SolusVM v2 you are either going to have to increase pricing or you'll have to switch to alternatives like Proxmox, Virtualizor or VMmanager
In the next few years we are also going to see more & more people switching to DirectAdmin or InterWorx from cPanel

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Radi — Wed, 08 Jan 2020 18:36:02 +0000

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Intel® Xeon® E-2136 (6-Core, 12-Thread, 3.3GHz)
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Disk: 1 x 480 GB SSD
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Let’s include a VPS offer as well…

KVM-S
4 CPU Cores
4096 MB RAM
90 GB SSD Disk
4096 GB Bandwidth
1 IPv4
/64 IPv6
KVM
Linux/Windows
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Price: $7/mo or $84/year
Promocode: LET-It-GO
Order link: https://drserver.net/vps.php?pk_campaign=LES

Useful Info
All VPS offers are powered by Virtualizor control panel.
All servers come with 1 IPv4 unless otherwise stated.
Custom ISO are possible for VPS only a quick ticket.
IPv6 right now is available in Dallas.
IPv4 rDNS is only available for Dallas.
The servers in this offer are not managed, however we can provide you with application support and install the applications, you require for FREE.
The VPS are hosted on powerful E5 nodes with minimum of 128 GB RAM and SSDs in RAID-10.

About Us
drServer started offering service around November of 2013, so we’re more than 6 years old. We are a privately held, small hosting company in Croatia.

Useful Links Section
Terms of Service: https://drserver.net/termsofservice.php
AUP: https://drserver.net/aup.php
Ticket us: https://portal.drserver.net/?/tickets/new/
Forum: https://forum.drserver.net
Blog: https://blog.drserver.net
Discord: http://discord.gg/3H5RfvY
Facebook: https://www.facebook.com/drserver.net/
Twiter: https://twitter.com/drservervps

FAQ
Q: Do you allow gameservers?
Because most gameservers generally attract (D)DoS attacks, we currently do not allow them on our network.
This also applies to voiceservers such as Teamspeak and Mumble.
Q: Can I run a VPN?
Private VPN servers are perfectly fine with us. Public ones, however, are not.
Q: What’s your refund policy?
We do have a 30-day refund policy for your first service with us.
Q: What payment methods are accepted?
We accept payments via PayPal and BitPay.
Q: Do you have a test IP/file?
Yes.
Q: Do you offer instant setup?
The products on this offer can take up to 6 hours to be provisioned subject to stock availability.

All network ports now have DDoS protection. Our bandwidth mix includes: Level 3, Cogent, Hurricane Electric, GTT, Telia, Equinix Peering, DECIX Peering, Private Peering.

Thanks for reading this thread everyone!