VirMach
VirMach
About
- Username
- VirMach
- Joined
- Visits
- 137
- Last Active
- Roles
- Member, Hosting Provider
- Thanked
- 4232
Comments
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(Quote) I have no idea how you even have a KVM service with that low of a memory to be honest. All the OVZ that got converted got extra RAM added free. Was this originally KVM? Perhaps it was one of those specials that was never meant to run anythin…
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(Quote) We can't just honor a weird request because a random person requested it on a message board but rest assured due to the combined ToS breaches, we'll definitely independently consider termination after allowing some time for appeals and data …
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(Quote) Will Alpine or something similar not work either? Or TinyCore?
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(Quote) You do realize the comment is still there, right? People can look at it so if you just leave out the most important part in relation to scalping, then you can make it sound like anything you want: (Quote) I just said if this then this, if t…
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(Quote) You ignored my requests for additional details on the constructive feedback related directly to how you would benefit if you had prior warning, you just keep saying it but don't actually say how that would be better. (Quote) I wasn't asking…
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(Quote) Perhaps this is the part where you said it was ignored, so I'll address it. We can't modify the form to spell out every exact scenario. Usually this type of suspension is not appealable since it's someone who has already abused on one accou…
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(Quote) I don't know how it translates for you but generally someone who breaks AUP is called an abuser since there was abuse or misuse of the service. If you're actually claiming that you also did not break the AUP, you clearly are only lying to yo…
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(Quote) What part of this gives you the idea that I think you're a scalper? (Quote) And what exactly is your advice here? I've heard about how you think there should be some advanced notice before a suspension. Which I thoroughly understand, and re…
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(Quote) I can say that sure, to some degree it could have potentially caused it but realistically, no. We can wok on the part where we change the pricing and availability of plans to discourage it from there being a need for it but even with our bes…
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(Quote) We can't properly differentiate between a scalper and unofficial "customer" because the system is not built to be able to support that scenario, nor could it be, since scalpers can then just pretend to be customers. There's a few w…
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(Quote) Okay, so if I understand correctly then, and with the added ticket information: You purchased, 3 days ago, a service that is $4.57 a year and renews in the next couple months for $30 one-time fee. It has 640MB of RAM and 1TB bandwidth, with…
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Okay so here's what I can propose to potentially help everyone out, and this is just an idea I had and in no way official. I'd just like to hear feedback on it and still need to consider potential issues with it. Would it be helpful if all accounts…
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(Quote) If you understand our point, how could we possibly do that without the risk of you selling it to someone else? I feel like I've asked this 5 times by now but it's really difficult to take your suggestion seriously if we both understand eacho…
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@Franzkafka if I may also act, I assume at this point we are both aware you used a scalper, is there any reason you thought it would be better to come here and say otherwise or not provide those details in your appeal? Did you believe it would give …
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(Quote) Do you have any information you can provide regarding your purchase from the scalper? How much did you pay for yours? And if you're here because you think our suspension policy isn't good, what do you more specifically suggest would have bee…
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(Quote) Yeah, it needs an overhaul. It basically was done from a long time ago which means it didn't have buttons, people just asked. Then we'd tell them about the arduous process and they'd usually just frown and go away. Others still wanted it don…
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(Quote) I'm curious, let's focus on just you for a second instead of theoreticals. Did you pay for a renewal? Did you add funds? Then we can go from there and address your concerns. And do you realize that if the original owner wanted, at any tim…
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(Quote) Like I said from the beginning, your VPS is most likely less value than the fee and I was confused as why you were interested in paying the fee for an appeal/unsuspension, even if it was guaranteed. As for your situation, are you saying tha…
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(Quote) ... You don't even need to provide a ticket, and I don't need to look at it, we both know you're a terrible abuser and you're one of the primary people that caused this to happen. Yes, I also know you're the guy additionally abusing the ser…
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(Quote) Thanks for the suggestions. These have all been discussed and implemented/changed based on previous community feedback. I'd like to go over it in case you are interested. * We used to prohibit modifying emails and at some stage required tic…
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(Quote) It's difficult to speak about all this in chunks and I forget to mention parts of it since it has so many layers. Not only that, but our actual customer, as in the guy that sold the accounts and/or one of the non-customers in between basical…
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(Quote) They definitely already knew. At least in that message board. I don't know about other potential circumstances, perhaps these people also sold outside of that community as well, maybe to some random stranger on the street. You can also buy c…
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(Quote) Basically my response but I also offered to honor the same deal and provide some courtesy service extension. This is the only proper way to do it.
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(Quote) This is how it's supposed to work. As in, a violation means $25 fee, whether or not you appeal it, there's a $25 fee associated with having to spend time to locate and deal with your abuse. This does also include the possibility of appealing…
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(Quote) I didn't say anyone said it's a bribe, just that we need to keep that in mind. If I just promise you here that you give $25 and I unsuspend it without evaluating it, then there's no actual fair process and effectively us doing it for profit.…
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(Quote) I understand what you're saying and we already tried multiple times to work out a better solution. It's just a bad situation that doesn't have a better solution that exists. I'm still open to hearing everyone out and we can proceed different…
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(Quote) Even if we wanted to, not explaining the situation would only allow more conspiracy theories to spread. Then it would just be a story of "VirMach suspended me for no reason" and when a bunch of people say that, and there's no other…
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(Quote) If we want to get technical he didn't agree to it and he's also not officially a customer, the original owner is, which is arguably worse for him. Because he has no rights to the service and no agreement with us. But yes, it's very obvious …
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(Quote) If you want to continue your lies you really need to remember that out of everyone, you're the person I can 100% check since you came here for assistance. What's the point? (Quote) Why would we suspend and not send a suspension email? It's …
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(Quote) I don't understand, what do you believe is being done here? Your recommendation: (Quote) We're basically doing this and we're not imposing penalties because it doesn't make sense for 99% of people when the imposed fee is $25. If anyone is i…
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(Quote) Emails are sent on suspension. Anything I discuss here is not necessary, it can be ignored. I'm just enforcing the same policies we always have and doing it in the exact same way. I'm not making up anything new.
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(Quote) What's your proposal? You haven't actually provided any constructive feedback here. Do you think there's a better solution outside of just wanting to continue to allow this behavior to proceed? Okay sure let's say we ignored the problems ass…
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(Quote) Original plan was to refund everyone but the initial list was mostly outside of a potential refund period, and secondly that would just encourage resale since that just means the original owner got his money back and the money of others. It …
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If someone were arrogant, I wonder if they would (A) immediately come here to complain, lie, and refuse to admit fault, or (B) not be @Franzkafka
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He had a pretty insane $2/YR deal too, but he had to keep going out of his way to be greedy. God I wish I could find the original copy/paste, it'd all make more sense.
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(Quote) I still haven't done the other half and all this whining is motivating me to push through a few more batches that weren't planned yet. It's funny because that's how I originally ended up doing this portion first, one of the accounts basicall…
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(Quote) Any time they get caught they always want their account fully wiped as well, so they can try to pretend like they can outsmart our system again. Listen, I'm not saying the system is very sophisticated but apparently with this group it doesn'…
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In other news, we still essentially have one main problem left and that's all these broken operating systems getting booted back up manually or being dormant until they decide to absolutely thrash the server. I obviously don't want to suspend them …
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(Quote) Yeah I've already thought about that before starting on these and thought the same thing. I'm going to guess something along the lines of all these people saying they got suspended for no reason and we must be going out of business, followed…