VirMach
VirMach
About
- Username
- VirMach
- Joined
- Visits
- 137
- Last Active
- Roles
- Member, Hosting Provider
- Thanked
- 4232
Comments
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(Quote) Expected. Reference: (Quote) Almost done.
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rDNS for Amsterdam/Tokyo/Frankfurt will become available most likely tomorrow by the way, but let's say end of week.
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(Quote) By the way we have something planned for correcting this on our projects list, we agree it's helpful to be able to see that instead of a timeout (which is shared with other issues as well.) Currently not our code.
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(Quote) Doesn't matter where it is, all of them are down, it's IP routing issue. But that's NYC.
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(Quote) I have an idea for pulling these, will try to update you here.
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(Quote) Trying to be more careful with the mass issue flags. It's just very hard since most people mash random buttons but there's got to be a better way for me to filter them.
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(Quote) We're not cool enough to use SVB so we dodged that one.
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(Quote) Frankfurt and Amsterdam will remain as such. We will not switch them back. Also I found out what caused all this to happen in the first place... this was the old bank that they switched abruptly so I guess it's not their fault either, and I…
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(Quote) It's a combination of two third party software. Our chat software (https://crisp.chat) and server monitoring software (https://nixstats.com/) and the on/off button for the sidebar is courtesy of someone on JsFiddle. (Quote) Oh make sure to …
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Tickets are out of control. I'm going to try to mass clear them up again without incorrectly flagging the wrong tickets unrelated to 47.87.xx.xx issue but apologies in advance if you get one for something unrelated. The ones with lower confidence I'…
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(Quote) There's no VMs in Buffalo. They stopped existing in early 2022.
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(Quote) This should be an unrelated issue which you need to create a ticket for to fix at this point if it didn't get fixed automatically already. I know @FrankZ mentioned this at some point as well, just tagging you in case you're in the same boat …
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Using this as an opportunity to soft remove the custom ticket option at the bottom of ticket creation page, to encourage people to use the new "Contact Us" button. As that will greatly help us in this case and in the future, since we'll ge…
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(Quote) Should be fixed now for that particular error. Had to do with the IP steal protection, it uses another table for that which I just finished updating. Unfortunately if you're early to the reconfiguring I can't promise it won't go down for a …
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(Quote) Let me try to think of a good way of making sure this doesn't happen, but after everything else I have to look at today.
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Copying this from the network status page for Frankfurt and Amsterdam.** New IP addresses as follows for Frankfurt & Amsterdam.** Please go to your service details page, and check the "node" name, and the last portion of your IPv4 add…
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(Quote) Yeah, it didn't come back long enough for us to be able to complete the planned emergency migration. It's difficult to get back online too, we've been working on that for a long time. Still speaking with RAID controller manufacturer but now …
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(Quote) Review this new page: https://virmach.com/security/ We'll begin accepting 2FA reset requests on 5/21/2023 and there's a 2 week lockout period for phone.
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(Quote) It'll keep dying right after a service is checked due to timeouts but otherwise it'll be up, it's not on the same infrastructure.
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(Quote) Any time someone reports a Tokyo outage, I am very skeptical until it is proven. Because I would accurately say 99% of the time it is an inaccurate report. However in this case I already saw that, and I'm aware. Our monitoring was showing it…
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Amsterdam and Frankfurt will receive IPv4 changes throughout the next several hours. Old IP will remain there most likely, plus new. We're sending out mass email now and then most likely you'll receive a ticket with the change. These will be blocks …
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(Quote) Welcome to the internet. This is one reason one of my friends constantly complains about BGP. It's why AWS can have widespread outages from one Amazon engineer fat-fingering something.
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(Quote) I'm just very grateful that Tokyo isn't Alibaba'd or else we'd have 3,000 tickets right now.
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I hope it can be resolved soon. Calling the bank as soon as they open or driving down there, still awaiting response by them, looks like records were modified and it's conflicting which explains how the issues transpired. We're ready to do emergenc…
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(Quote) Yeah, looks like it's the 47.87.128.0/17 block. Theory #1: they changed their bank details and when sending the payment, without our knowledge it was delayed several days by our bank, it's still "pending review" by the bank. No no…
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(Quote) Was sleeping, I assumed due to the number of outages it was likely the monitoring service going down/having issues since it was across multiple datacenters/data carriers. Right now it looks like just Amsterdam but depending on where I look i…
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(Quote) This is maybe the 2nd report of this, I'm not sure if the other report was from you or another but I do know the other case the person had multiple accounts. So it seems like it's related to multiple accounts, or likely. (Quote) Yeah it's s…
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(Quote) You scared me for a second, I thought it had already crashed again. The reboot was completed, is your service not online? Seems operational.
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@yoursunny sorry no drama, everything fixed, data intact. (edit) Oh wait requires a final touch and reboot.
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Okay so issue 1 out of 4(?) resolved. Progress.
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(Quote) Looks like your wish may be coming true, to some degree. It's all over the place, might be the motherboard at this point or any other part connected to the motherboard. That's how far I've narrowed it down (that's a joke.) NIC is going hayw…
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(Quote) Knowing VirBot, it'd probably end up being more like... (Quote)
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(Quote) Having a hard time with this one, mainly limited on time since everything happened all at once again and ASRock IPMI being not great. Data corruption is on the OS drive, not the volume that holds customer's VM data, at least seems that way s…
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(Quote) We try to do closest available location if it's available so for Mumbai you'd get Tokyo until we're sold out. For "price match" it's only active offers. For "refugee" it's any deal, any price, as long as they're either c…
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(Quote) Thanks for reporting. I figured something was wrong since people were making weird tickets on suspensions for BW. I'll have a look, added to the todo list.
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(Quote) Yeah we'll add the function back for all HV services.
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All LG's have been updated. Slightly cleaner look, wrapping up last few locations now. https://tyo.lg.virmach.com Also trying out a new type of speed test script, turning that into it's own page. https://virmach.com/speedtest/ This one lets you ad…
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Just a reminder, we'll cover any deadpools. Go here: https://virmach.com/vps-price-match-refugee-offers/ Click Refugee Offers, click Refugee form, include copy of most recent paid invoice, link to website, price, term, when you have it paid until, …
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(Quote) Ah yes "maintenance." Let's call it that and leave it there. I'm re-importing the previously set rDNS. May take some time, so if you see this and it's not working just re-submit it.
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(Quote) Doesn't look too good right now. Need to freshen up a little, maybe put on a cute dress and then I'll try to remember. I'll let you decide if the dress is for the servers or myself. (Quote) Let's quickly set the stage here. We sent 10 serve…