Plesk License - Partner vs Reseller

hostarts

Hello

Since 90% of our clients prefer to use Plesk rather than another panel, we are purchasing all our licenses from Plesk resellers.

Apparently, Plesk is charging more expensive than these guys for the only reason that they provide the support for their software. Going through the reseller usually means no support available in case of an issue.

Or the reseller would simply act as a forwarder between the customer and plesk Support?

We don't usually require support if not at all, most of the issues are easily dealt with but from time to time we would like some deeper technical information that Plesk forums will not be able to respond to.

There is absolutely no point in applying to become Partners when resellers exist, they get the licenses at so much cheaper, even cheaper than Partners unless you operate 30000 licensed servers.

We Currently use WebsoftSolus for licenses, the Web Admin VPS version comes at 6.99 Euro/mo but that reseller seems more like a ghostship as they never update their site or bother replying to tickets ( Have one open for 5 days now )

Cplicense.net are also some of the cheapest but they are not a EU company or something I would go with. Any other license supplier can be advised?

webcraft

You'll have a hard time finding a reseller providing decent support. Most resellers sell their plesk licenses with just a few cents profit, not enough for good support.
Their forums have been helpful to me most of the time, even though they lack activity. If they couldn't help you, the only choice you have might be purchasing one license from Plesk for support access and all other licenses from reseller, even though that we be kind of a dick-move (but it's cPanel/Plesk so who cares).

hostarts

@webcraft said:
You'll have a hard time finding a reseller providing decent support. Most resellers sell their plesk licenses with just a few cents profit, not enough for good support.
Their forums have been helpful to me most of the time, even though they lack activity. If they couldn't help you, the only choice you have might be purchasing one license from Plesk for support access and all other licenses from reseller, even though that we be kind of a dick-move (but it's cPanel/Plesk so who cares).

cPanel provides support to any of their product regardless of where it was purchased from...Plesk have no idea of what they do plus their L1 support is usually good at wasting time