@gogogo said:
Hi @VirMach , i want to migrate my vps from NYC to LA, But I don't find the migrate button, what should I do?
Best case scenario it means we don't wish to sell any additional services to you such as migrations, most likely due to not following instructions in the past, creating too many unnecessary tickets, etc. If your service was originally in another region we'll add a button in the future to where you can request to move back to that region.
Other possible worse reasons:
Multiple accounts
Chargebacks, severe abuse, or illegal activity on your account
Being involved with force migration to Tokyo, account selling/trading, or BF special sniping
You can give me an invoice ID if you want me to check the specific reason.
View Ticket #195690
Can you check it for me?
I have been offline for more than 2 weeks
I try to migrate!
Hint: We are working hard to fix this...
Thank you
@Jab said:
Jesus, this is just PSA to PSA that you can still reinstall, just don't use templates atm because seems like they broke/n.
Sure, VirMach will fix it one day, but if you really really need to do and need that VM-x - it just do it via ISO rather than templates until they fix it.
@VirMach said:
If I had to guess based on what I'm seeing so far it might actually just be the board and the DIMMs and NVMe are fine.
Is this one of the ASRock x470 boards? If you're not using a riser for nvme it's likely the board. The onboard nvme fails pretty often on those.
Yeah. I don't know if it's on riser or not, I have to checked and compare against another server later or look up which uses which bus. It's not complicated and I'm sure there's other ways, just not on the list for today.
@youshiki said:
View Ticket #195690
Can you check it for me?
I have been offline for more than 2 weeks
I try to migrate!
Hint: We are working hard to fix this...
Thank you
You re-installed while disk was broken, which removes the disk and doesn't add it back. You're already on a queue for recreation, when we get to it then it'll be auto re-created.
@haynhat said: @VirMach , do you have any update/decision for Phoenix location?
It's going to move to Dedipath/INAP Los Angeles. Just putting the last pieces together and then sending out emails. IP address will stay the same. We'll put up new nodes, migrate everyone's data while we migrate IP blocks, then moving the empty old servers physically.
I was debating whether or not to post this, so just understand that this is just an unofficial post, I just thought it'd be interesting to share. Originally started on this on October 13th, and whether or not I posted this, the conclusion is the same, and I'm going through all of them now. Just some background information since you'll probably see a good quantity of people start coming in to complain or complaining elsewhere. TLDR: a bunch of people broke several parts of our ToS and shocker, we're actually enforcing it. No poll on what we should do about it, no new policy, they're just getting the default treatment.
Oh, looks like I can't locate the long version I wrote, oh well.
(edit) It's basically better we do this now than later since a lot of them have specials coming up for renewal. By better I mean better for them, since it'd probably suck if they got suspended after they renewed and they'd just claim we strategically did it on purpose.
(edit) By a "bunch" I literally mean a bunch. As in this list of hundreds of services are directly associated with about a dozen initial accounts only. And these people were caught constantly disregarding our terms of service. I'm sure some of these may have been passed around/sold which is also against our ToS.
(edit) I feel like I'm slowly going to do edits and reveal the original long version in a messy way so I'll stop and just try to locate it.
@VirMach said:
TLDR: a bunch of people broke several parts of our ToS and shocker, we're actually enforcing it. No poll on what we should do about it, no new policy, they're just getting the default treatment.
@VirMach Sir.Sorry to bother you but I have found that my server which locates in Japan has been suspended.And the reason is " Account not in good standing".I am quite surprised and I didn't violate any your tos items.And most importantly you didn't give me any alerts before you suspend my Service.is this right? I already submit my ticket.And I hope you can help me solve my Problem.
@qqlikelo said: @VirMach
what happened? My machine is stopped Can't even use ticket feedback?
i got an email：
"Suspension Reason: Account not in good standing"
@qqlikelo said: @VirMach
what happened? My machine is stopped Can't even use ticket feedback?
i got an email：
"Suspension Reason: Account not in good standing"
@qqlikelo said: @VirMach
what happened? My machine is stopped Can't even use ticket feedback?
i got an email：
"Suspension Reason: Account not in good standing"
Hi, can you tell me what happened? I can't understand this picture.
I want to know where is the problem? My machine is now stopped and unusable, I have no clue
@qqlikelo said: @VirMach
what happened? My machine is stopped Can't even use ticket feedback?
i got an email：
"Suspension Reason: Account not in good standing"
Less than halfway done.
Could you give me more details about why you suspend my Service? Thanks.
@qqlikelo said: @VirMach
what happened? My machine is stopped Can't even use ticket feedback?
i got an email：
"Suspension Reason: Account not in good standing"
Less than halfway done.
Could you give me more details about why you suspend my Service? Thanks.
To request additional information, do a suspension appeal as you usually would, but also provide documentation to prove account ownership such as ID matching the name on the account, a bill addressed to the same address on the account, proof of ownership of the payment account for all payments, and let us know what you're running on the service, how you acquired it, and how you accessed our website in detail. Also list any other accounts you may have, including any you may claim as being a friend, brother, sister, cousin, roommate, etc.
This would also help speed up the suspension appeal. Remember we're probably going to have a bunch of other people making appeals at the same time and for highest likelihood for a positive outcome, it's best to provide as much details as possible.
Definitely make sure you also actually answered the appeal questions, definitely don't create more than one ticket. If you already made a ticket and it's not a single ticket correctly answering everything, I can already let you know that it will be a long time before we can get back to you. The service password should also be provided.
Of course this is all optional and only if you're interested in appealing. Otherwise make sure you place a cancellation request for the service, and definitely don't sign up for other accounts without prior approval.
If you do proceed in that manner, then we should be able to provide more details to you and get it sorted out quickly. Otherwise if you're unable to provide the information, don't want to, or the information provided is false or doesn't match what we have on our end then we'll waive any courtesies and treat the case per our terms of service and AUP. This means at any point before processing an appeal we reserve the right to first collect a $25 processing fee. Once that's done, we can also tell you why and if the appeal is successful it may be refunded.
@qqlikelo said: @VirMach
what happened? My machine is stopped Can't even use ticket feedback?
i got an email：
"Suspension Reason: Account not in good standing"
Less than halfway done.
Could you give me more details about why you suspend my Service? Thanks.
To request additional information, do a suspension appeal as you usually would, but also provide documentation to prove account ownership such as ID matching the name on the account, a bill addressed to the same address on the account, proof of ownership of the payment account for all payments, and let us know what you're running on the service, how you acquired it, and how you accessed our website in detail. Also list any other accounts you may have, including any you may claim as being a friend, brother, sister, cousin, roommate, etc.
This would also help speed up the suspension appeal. Remember we're probably going to have a bunch of other people making appeals at the same time and for highest likelihood for a positive outcome, it's best to provide as much details as possible.
Definitely make sure you also actually answered the appeal questions, definitely don't create more than one ticket. If you already made a ticket and it's not a single ticket correctly answering everything, I can already let you know that it will be a long time before we can get back to you. The service password should also be provided.
Of course this is all optional and only if you're interested in appealing. Otherwise make sure you place a cancellation request for the service, and definitely don't sign up for other accounts without prior approval.
If you do proceed in that manner, then we should be able to provide more details to you and get it sorted out quickly. Otherwise if you're unable to provide the information, don't want to, or the information provided is false or doesn't match what we have on our end then we'll waive any courtesies and treat the case per our terms of service and AUP. This means at any point before processing an appeal we reserve the right to first collect a $25 processing fee. Once that's done, we can also tell you why and if the appeal is successful it may be refunded.
Thanks for your reply sir.But may I ask you why not give us alerts before you suspend our services.We even have no time to back up our data. Although I know you want to strike some guys who violate your TOS,but It's not a good way to suspend customer service without any alerts.
Thanks for your reply sir.But may I ask you why not give us alerts before you suspend our services.We even have no time to back up our data. Although I know you want to strike some guys who violate your TOS,but It's not a good way to suspend customer service without any alerts.
Anyone who doesn't trust us shouldn't be using us. Anyone who does trust us should understand that a suspension is always done with good reason and best intentions. If they cooperate and we find out a mistake was made or they shouldn't have been suspended, while extremely rare, they always get SLA credits at the very least and an apology, with any charges refunded.
Anyone who is suspended, unless they have literal child porn on their service or charged back payment, always also have a chance to at the very least purchase custom support to have us send the image to another server and in most cases this and/or suspension fee is waived if that's all they want. We have no interest in making anyone lose their important data.
Anything in between is just attempted manipulation by people who got caught.
@Franzkafka said:
Thanks for your reply sir.But may I ask you why not give us alerts before you suspend our services.We even have no time to back up our data. Although I know you want to strike some guys who violate your TOS,but It's not a good way to suspend customer service without any alerts.
@VirMach said:
Anyone who doesn't trust us shouldn't be using us. Anyone who does trust us should understand that a suspension is always done with good reason and best intentions. If they cooperate and we find out a mistake was made or they shouldn't have been suspended, while extremely rare, they always get SLA credits at the very least and an apology, with any charges refunded.
Anyone who is suspended, unless they have literal child porn on their service or charged back payment, always also have a chance to at the very least purchase custom support to have us send the image to another server and in most cases this and/or suspension fee is waived if that's all they want. We have no interest in making anyone lose their important data.
Anything in between is just attempted manipulation by people who got caught.
That's OK. Whatever the final result is,I still have to say:What you did is not good.You can set a deadline, require people provide more details to prove that they didn't violate your TOS.And then take actions.But you didn't, while suspended customer's service directly. It's a shame.
@VirMach said:
Anyone who doesn't trust us shouldn't be using us. Anyone who does trust us should understand that a suspension is always done with good reason and best intentions. If they cooperate and we find out a mistake was made or they shouldn't have been suspended, while extremely rare, they always get SLA credits at the very least and an apology, with any charges refunded.
Anyone who is suspended, unless they have literal child porn on their service or charged back payment, always also have a chance to at the very least purchase custom support to have us send the image to another server and in most cases this and/or suspension fee is waived if that's all they want. We have no interest in making anyone lose their important data.
Anything in between is just attempted manipulation by people who got caught.
That's OK. Whatever the final result is,I still have to say:What you did is not good.You can set a deadline, require people provide more details to prove that they didn't violate your TOS.And then take actions.But you didn't, while suspended customer's service directly. It's a shame.
Respectfully, I disagree; what @VirMach is doing is good, for his company and for his customers who are able to play by the rules.
I imagine 98% of those caught up in this cleanup knew from the start they were breaking the rules and living on borrowed time.
@VirMach said:
Anyone who doesn't trust us shouldn't be using us. Anyone who does trust us should understand that a suspension is always done with good reason and best intentions. If they cooperate and we find out a mistake was made or they shouldn't have been suspended, while extremely rare, they always get SLA credits at the very least and an apology, with any charges refunded.
Anyone who is suspended, unless they have literal child porn on their service or charged back payment, always also have a chance to at the very least purchase custom support to have us send the image to another server and in most cases this and/or suspension fee is waived if that's all they want. We have no interest in making anyone lose their important data.
Anything in between is just attempted manipulation by people who got caught.
That's OK. Whatever the final result is,I still have to say:What you did is not good.You can set a deadline, require people provide more details to prove that they didn't violate your TOS.And then take actions.But you didn't, while suspended customer's service directly. It's a shame.
Respectfully, I disagree; what @VirMach is doing is good, for his company and for his customers who are able to play by the rules.
I imagine 98% of those caught up in this cleanup knew from the start they were breaking the rules and living on borrowed time.
Set a deadline and require people provide more details wouldn't have any bad effect on this cleanup but it can show a company how value their customers first. While what Virmach did here is unprofessional.
@VirMach said:
Anyone who doesn't trust us shouldn't be using us. Anyone who does trust us should understand that a suspension is always done with good reason and best intentions. If they cooperate and we find out a mistake was made or they shouldn't have been suspended, while extremely rare, they always get SLA credits at the very least and an apology, with any charges refunded.
Anyone who is suspended, unless they have literal child porn on their service or charged back payment, always also have a chance to at the very least purchase custom support to have us send the image to another server and in most cases this and/or suspension fee is waived if that's all they want. We have no interest in making anyone lose their important data.
Anything in between is just attempted manipulation by people who got caught.
That's OK. Whatever the final result is,I still have to say:What you did is not good.You can set a deadline, require people provide more details to prove that they didn't violate your TOS.And then take actions.But you didn't, while suspended customer's service directly. It's a shame.
Respectfully, I disagree; what @VirMach is doing is good, for his company and for his customers who are able to play by the rules.
I imagine 98% of those caught up in this cleanup knew from the start they were breaking the rules and living on borrowed time.
Set a deadline and require people provide more details wouldn't have any bad effect on this cleanup but it can show a company how value their customers first. While what Virmach did here is unprofessional.
I suspect that experience has taught that all you get for that is server abuse during that period, and still no legit details from the 98% who know what's coming. If you're an innocent caught up as collateral, just open a ticket like he said.
@VirMach said:
Anyone who doesn't trust us shouldn't be using us. Anyone who does trust us should understand that a suspension is always done with good reason and best intentions. If they cooperate and we find out a mistake was made or they shouldn't have been suspended, while extremely rare, they always get SLA credits at the very least and an apology, with any charges refunded.
Anyone who is suspended, unless they have literal child porn on their service or charged back payment, always also have a chance to at the very least purchase custom support to have us send the image to another server and in most cases this and/or suspension fee is waived if that's all they want. We have no interest in making anyone lose their important data.
Anything in between is just attempted manipulation by people who got caught.
That's OK. Whatever the final result is,I still have to say:What you did is not good.You can set a deadline, require people provide more details to prove that they didn't violate your TOS.And then take actions.But you didn't, while suspended customer's service directly. It's a shame.
Respectfully, I disagree; what @VirMach is doing is good, for his company and for his customers who are able to play by the rules.
I imagine 98% of those caught up in this cleanup knew from the start they were breaking the rules and living on borrowed time.
Set a deadline and require people provide more details wouldn't have any bad effect on this cleanup but it can show a company how value their customers first. While what Virmach did here is unprofessional.
I suspect that experience has taught that all you get for that is server abuse during that period, and still no legit details from the 98% who know what's coming. If you're an innocent caught up as collateral, just open a ticket like he said.
I already submitted a ticket.But I am pretty sure that you must know how slow is when Virmach deal with tickets.I may wait one month until I get my service back.I can do nothing but only wait during this period.
@VirMach said:
Anyone who doesn't trust us shouldn't be using us. Anyone who does trust us should understand that a suspension is always done with good reason and best intentions. If they cooperate and we find out a mistake was made or they shouldn't have been suspended, while extremely rare, they always get SLA credits at the very least and an apology, with any charges refunded.
Anyone who is suspended, unless they have literal child porn on their service or charged back payment, always also have a chance to at the very least purchase custom support to have us send the image to another server and in most cases this and/or suspension fee is waived if that's all they want. We have no interest in making anyone lose their important data.
Anything in between is just attempted manipulation by people who got caught.
That's OK. Whatever the final result is,I still have to say:What you did is not good.You can set a deadline, require people provide more details to prove that they didn't violate your TOS.And then take actions.But you didn't, while suspended customer's service directly. It's a shame.
Respectfully, I disagree; what @VirMach is doing is good, for his company and for his customers who are able to play by the rules.
I imagine 98% of those caught up in this cleanup knew from the start they were breaking the rules and living on borrowed time.
Set a deadline and require people provide more details wouldn't have any bad effect on this cleanup but it can show a company how value their customers first. While what Virmach did here is unprofessional.
I suspect that experience has taught that all you get for that is server abuse during that period, and still no legit details from the 98% who know what's coming. If you're an innocent caught up as collateral, just open a ticket like he said.
I already submitted a ticket.But I am pretty sure that you must know how slow is when Virmach deal with tickets.I may wait one month until I get my service back.I can do nothing but only wait during this period.
I haven't had to open a ticket in months, but I think The Backlog has been pretty drastically brought under control these days. What's the average wait time now @Virmach?
Comments
Wondering why the big difference in Geekbench benchmark between these
On the Amsterdam temp test server Yabs if you choose "One Click Install Later" and Netboot. xyx boot, and install Debian 11 from Netboot:
And if you choose the Debian 11 template:
My Amsterdam Webmin Cluster is growing fast. too bad it's all going to disappear soon, not that I am actually using it for anything.
One of them has AES-NI enabled, and it's effecting the score positively.
View Ticket #195690
Can you check it for me?
I have been offline for more than 2 weeks
I try to migrate!
Hint: We are working hard to fix this...
Thank you
@VirMach , do you have any update/decision for Phoenix location?
Alma fixed.
Yeah. I don't know if it's on riser or not, I have to checked and compare against another server later or look up which uses which bus. It's not complicated and I'm sure there's other ways, just not on the list for today.
You re-installed while disk was broken, which removes the disk and doesn't add it back. You're already on a queue for recreation, when we get to it then it'll be auto re-created.
It's going to move to Dedipath/INAP Los Angeles. Just putting the last pieces together and then sending out emails. IP address will stay the same. We'll put up new nodes, migrate everyone's data while we migrate IP blocks, then moving the empty old servers physically.
I was debating whether or not to post this, so just understand that this is just an unofficial post, I just thought it'd be interesting to share. Originally started on this on October 13th, and whether or not I posted this, the conclusion is the same, and I'm going through all of them now. Just some background information since you'll probably see a good quantity of people start coming in to complain or complaining elsewhere. TLDR: a bunch of people broke several parts of our ToS and shocker, we're actually enforcing it. No poll on what we should do about it, no new policy, they're just getting the default treatment.
Oh, looks like I can't locate the long version I wrote, oh well.
(edit) It's basically better we do this now than later since a lot of them have specials coming up for renewal. By better I mean better for them, since it'd probably suck if they got suspended after they renewed and they'd just claim we strategically did it on purpose.
(edit) By a "bunch" I literally mean a bunch. As in this list of hundreds of services are directly associated with about a dozen initial accounts only. And these people were caught constantly disregarding our terms of service. I'm sure some of these may have been passed around/sold which is also against our ToS.
(edit) I feel like I'm slowly going to do edits and reveal the original long version in a messy way so I'll stop and just try to locate it.
thank you very much！
It gives me peace of mind to have your answer
@VirMach
what happened? My machine is stopped Can't even use ticket feedback?
i got an email：
"Suspension Reason: Account not in good standing"
@VirMach Sir.Sorry to bother you but I have found that my server which locates in Japan has been suspended.And the reason is " Account not in good standing".I am quite surprised and I didn't violate any your tos items.And most importantly you didn't give me any alerts before you suspend my Service.is this right? I already submit my ticket.And I hope you can help me solve my Problem.
🌟:Racknerd,SpartanHost,Cloudcone,Hostodo,WebHorizon
💩:Virmach,Greencloud,Pacificrack really sucks
Less than halfway done.
Hi, can you tell me what happened? I can't understand this picture.
I want to know where is the problem? My machine is now stopped and unusable, I have no clue
Could you give me more details about why you suspend my Service? Thanks.
🌟:Racknerd,SpartanHost,Cloudcone,Hostodo,WebHorizon
💩:Virmach,Greencloud,Pacificrack really sucks
To request additional information, do a suspension appeal as you usually would, but also provide documentation to prove account ownership such as ID matching the name on the account, a bill addressed to the same address on the account, proof of ownership of the payment account for all payments, and let us know what you're running on the service, how you acquired it, and how you accessed our website in detail. Also list any other accounts you may have, including any you may claim as being a friend, brother, sister, cousin, roommate, etc.
This would also help speed up the suspension appeal. Remember we're probably going to have a bunch of other people making appeals at the same time and for highest likelihood for a positive outcome, it's best to provide as much details as possible.
Definitely make sure you also actually answered the appeal questions, definitely don't create more than one ticket. If you already made a ticket and it's not a single ticket correctly answering everything, I can already let you know that it will be a long time before we can get back to you. The service password should also be provided.
Of course this is all optional and only if you're interested in appealing. Otherwise make sure you place a cancellation request for the service, and definitely don't sign up for other accounts without prior approval.
If you do proceed in that manner, then we should be able to provide more details to you and get it sorted out quickly. Otherwise if you're unable to provide the information, don't want to, or the information provided is false or doesn't match what we have on our end then we'll waive any courtesies and treat the case per our terms of service and AUP. This means at any point before processing an appeal we reserve the right to first collect a $25 processing fee. Once that's done, we can also tell you why and if the appeal is successful it may be refunded.
Thanks for your reply sir.But may I ask you why not give us alerts before you suspend our services.We even have no time to back up our data. Although I know you want to strike some guys who violate your TOS,but It's not a good way to suspend customer service without any alerts.
🌟:Racknerd,SpartanHost,Cloudcone,Hostodo,WebHorizon
💩:Virmach,Greencloud,Pacificrack really sucks
For further replies, insert coin.
LMFTFY
Yup!
Tough shit, eh?
(Going on the premise that you weren't suspended for nothing.)
It wisnae me! A big boy done it and ran away.
NVMe2G for life! until death (the end is nigh)
Anyone who doesn't trust us shouldn't be using us. Anyone who does trust us should understand that a suspension is always done with good reason and best intentions. If they cooperate and we find out a mistake was made or they shouldn't have been suspended, while extremely rare, they always get SLA credits at the very least and an apology, with any charges refunded.
Anyone who is suspended, unless they have literal child porn on their service or charged back payment, always also have a chance to at the very least purchase custom support to have us send the image to another server and in most cases this and/or suspension fee is waived if that's all they want. We have no interest in making anyone lose their important data.
Anything in between is just attempted manipulation by people who got caught.
That's OK. Whatever the final result is,I still have to say:What you did is not good.You can set a deadline, require people provide more details to prove that they didn't violate your TOS.And then take actions.But you didn't, while suspended customer's service directly. It's a shame.
🌟:Racknerd,SpartanHost,Cloudcone,Hostodo,WebHorizon
💩:Virmach,Greencloud,Pacificrack really sucks
Respectfully, I disagree; what @VirMach is doing is good, for his company and for his customers who are able to play by the rules.
I imagine 98% of those caught up in this cleanup knew from the start they were breaking the rules and living on borrowed time.
Set a deadline and require people provide more details wouldn't have any bad effect on this cleanup but it can show a company how value their customers first. While what Virmach did here is unprofessional.
🌟:Racknerd,SpartanHost,Cloudcone,Hostodo,WebHorizon
💩:Virmach,Greencloud,Pacificrack really sucks
Why you all ignore TOS/AUP before purchase?
I suspect that experience has taught that all you get for that is server abuse during that period, and still no legit details from the 98% who know what's coming. If you're an innocent caught up as collateral, just open a ticket like he said.
I already submitted a ticket.But I am pretty sure that you must know how slow is when Virmach deal with tickets.I may wait one month until I get my service back.I can do nothing but only wait during this period.
🌟:Racknerd,SpartanHost,Cloudcone,Hostodo,WebHorizon
💩:Virmach,Greencloud,Pacificrack really sucks
I haven't had to open a ticket in months, but I think The Backlog has been pretty drastically brought under control these days. What's the average wait time now @Virmach?