VirMach
VirMach
About
- Username
- VirMach
- Joined
- Visits
- 137
- Last Active
- Roles
- Member, Hosting Provider
- Thanked
- 4232
Comments
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(Quote) Does 2TB work or does it have to be 2x1TB?
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(Quote) I don't have it pulled up in front of me but for your requirements, if the location is not a problem then reply to your ticket or confirm here and I'll make a note that it doesn't have to be the locations you specified and it'll speed it up.
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(Quote) Yeah so these will be cleared out tomorrow (the incorrect bills.) I'm trying to send out mass messages tonight before people get concerned.
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(Quote) Your combination of preferences has made it more difficult to fill. We can get you one if you can throw out some other potential preferences and we do have a sheet we update with the specifications and keep an eye out.
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(Quote) Bug in the code. It broke and it got re-activated today and decided to go through all the backlogs, we're going to reply to those and clear them out. (edit) Well not necessarily a bug just a concern I had with how it was coded out to use th…
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(Quote) Did you by any chance use the Ryzen Migrate button without mentioning it because it sounds like a likely possibility and expected as a risk especially for Tokyo with too many people pressing it at once.
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Can anyone confirm if in the last decade SolusVM actually haven't added any API for assigning IPv6?
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I wanted to provide you guys an update on Tampa as we originally were supposed to get many more servers online about two months ago. I'm going to have it in the form of a highly simplified screenplay. VirMach: Hey, we've had these servers in New Yo…
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(Quote) It used to be a hidden rate limit and it would allow you to keep spamming it and then just not allow it in the background. Now there's an indicator (the button disappears.) (Quote) It was going to happen today, but it was also going to happ…
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(Quote) We need at least 12 tags across 5+ pages to be able to see your message. (edit) I processed 1/3rd of refund queue a couple days ago, I'm trying to process the rest soon but a few other things came up as they always do...
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Need some feedback: We're acquiring additional IPv4 and trying to avoid Cogent. Does anyone from China have any opinion or useful information regarding Alibaba Cloud IPv4 in case we decide to lease them?
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(Quote) If you guys want quick information regarding your service you need to provide more information than the node name and saying it's unavailable as if it's the entire node. At this point pretty much every node actually offline gets listed on th…
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(Quote) Those are all Ryzen templates, it doesn't get marked as [Ryzen] on WHMCS.
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(Quote) My vps7 went offline since 5 hours ago and still hasn't recovered. I did cancel this service but there's still two weeks until the cancellation date. Not offline but overloading. Added to list. (Quote) @soulchief is correct here, I'm going…
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"Connection Issue - Network Down" tickets have been mostly handled. The majority (200+) of these were people who immediately reported it as a VPS-related network issue when their VPS was going through migration, followed by people attempti…
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All* templates have been re-syncing all day and should be done by tomorrow. Templates also have been changed to the correct group on SolusVM (previously completed) and most if not all services on WHMCS should also now have the correct templates sele…
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(Quote) This is an estimate as I don't have an exact figure for this anymore, but 2600-5000 tickets were "merged" into 1300-1500 tickets (as in some people made 2 tickets, some people made way more.) We made approximately 5000 replies ove…
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(Quote) The plan for the old nodes that failed is to at the very least refund everyone for the unused time since it went offline. We were discussing internally how we wanted to proceed in the coming days and once it's finalized, an announcement will…
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(Quote) They stopped doing business in the US and pretty much force closed our account in any case, but with that news, it means they're in some way possibly legally in trouble (this is just speculation) with the US compliance. And of course it's no…
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I previously mentioned one of our IPv4 providers being upset regarding abuse reports. It seems like the situation is continuing to escalate even though we're doing everything we can to prevent it. We have increased minimum plan prices as you may hav…
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Quick little update on everything else not including the issues we've already discussed. * Tickets: We're going to begin closing and auto-crediting people based on ticket categories. So once we complete a specific task that's highly related to a ty…
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(Quote) We can't do it right now. You should create a ticket as titled and when we do fix the migration issue, we'll process it. No ETA, sorry. Luckily your service is currently on a functional node that had a recent problem appear which is already …
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(Quote) I didn't get a chance to look at this as I got several DMs at once and the person I asked to message me had his message get buried a little bit. I'll try to remember to look at that today and fix it. (Quote) It took my mechanic 9 months to …
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(Quote) SJCZ005 is the one that crashed again and it's the one I have figured out yet. It got a memory reset and power cycle done. (Quote) I feel really bad that you've been on multiple nodes that have had so many problems. I did eventually determi…
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(Quote) This almost happened like 10 times for a split second in my brain before it error-corrected. (Quote) It went offline shortly after the successful maintenance. Right now I'm trying to figure out the next best step with the priority of preven…
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(Quote) We got 0 tickets with the requested title to move away from TYO. It looks like you had a ticket open with another title so it wasn't processed. I'm processing it for you now but it looks like SolusVM migrations are broken again, I'll try to …
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(Quote) Looks like I need to do some poking. (Quote) Yeah we're not limiting our options. We actually took both Infomart through Dedipath and Carrier-1 through Psychz but we know how that one went. I just meant specifically what I assume to be Carr…
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(Quote) Show me the network monitor on your end. We've been getting a lot of vague reports like this so it's possible something's wrong but I've never gotten enough information to confirm anything past the control panel connection being choppy. Serv…
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Pretty successful day. Everything except SJCZ005 and ATLZ007 are online now, at least for the time being. I'm testing stability and will have a plan for all of them in the afternoon (Sunday) and try to send out emails for at least the first few if …
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(Quote) Yeah, that's what was used. It's rated for 5 years but Noctua tends to undersell their products. We also used TG and MX4, as well as some with the pre-applied paste when I was short on time. I tried to keep most of the latter in Los Angeles …
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(Quote) Denver is doing well because no one's using it, lol. We should get more unwanted locations and sell it under our "certified stable" line of services. Well, that is until something goes wrong and it takes longer to fix it due to eco…
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We were originally using Arctic MX5 but it would cause the problem to occur at a high rate. "The surfaces of processor chips and cooler floors are covered with microscopic dents; ARCTIC‘s MX-5 thermal paste is composed of carbon microparticles…
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(Quote) They're not overheating, the fans and temperatures are fine. I just think it spontaneously loses stability when it reaches higher usage levels since it's not properly in place. It's not a big issue at other datacenters, we just have them res…
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(Quote) This may actually be helpful if it can be coordinated. The issue we've noticed that manifests itself into the problem we're observing has essentially for the most part been the CPU getting "loose" due to the way the pins work on th…
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(Quote) I caught LAXA031 when it happened and was working on it yesterday but didn't complete it. LAX032 isn't down but it's definitely screwed up in some other way so thanks for reporting that. Yes, we're definitely at the end of the tunnel now an…
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(Quote) This is completely out of our hands and we're frustrated as well. I've bumped up the issue for our datacenter partner but it doesn't seem to be a priority for them and/or the module developers. Of course we could just walk away but that's no…
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We were able to get button presses on San Jose 4 & 8 which were having problems but an hour or two later, San Jose 5 decided to go offline. San Jose cursed? I need to get more servers up at LAX and then we'll send out migration emails. I didn't …
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Sorry guys, I didn't really provide an update for a while and I'm sure it doesn't look good while there's also several outages. We're aware of all of them and working on permanent solutions while balancing everything else. Here's some information on…
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(Quote) This isn't down. If you have issues with your service please make a priority ticket, but at this point it might be best to private message me here. Private message from only @cybertech please, just in case more people are affected.
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(Quote) Migrations to Tokyo end up having a lot of issues and they're vastly more popular than other requests. I don't know if yours is a Tokyo request but if it is then please understand there are hundreds of requests we're trying to catch up with …