VirMach
VirMach
About
- Username
- VirMach
- Joined
- Visits
- 137
- Last Active
- Roles
- Member, Hosting Provider
- Thanked
- 4232
Comments
-
Actually I have a better idea but I'll have to see if our developer can implement it by tomorrow morning. Until then I'll process these tickets as usual and try to make a good dent, and wait for everyone's feedback. * Grab a list of tickets and how…
-
(Quote) I think based on your product you might get the old email that just assumes an operating system is always installed. Or you might just literally get the same password as you did years ago or whatever it was initially set up. Not intended, b…
-
Something like this: To better assist customers, as we have a large backlog of tickets waiting a very long time, we are asking everyone to confirm if they are still facing an issue. Over the last two weeks we have already fixed many problems in the…
-
@vgood I have an idea and I'd like to run it by you since I'm afraid it may offend some customers. I agree with you that a huge part in being in this situation with the tickets is that "your VPS has a problem and the resolution is slow and not…
-
SJCZ005 Update - Can't improve the networking any further for now here. I'm unable to get the network driver settings to stick without it causing the NIC to hang. We'll have to schedule a maintenance window later on but I also don't want to destroy …
-
TYOC029 Update - This crashed again and caused the network improvements to reset. Settings restored and looks good now, investigating what's causing the hangs.
-
SEAZ004 Update - Datacenter performed maintenance on their end, so I just finished getting rid of the abuse and restarted networking & re-applied rules. Still looks awful but at least it also looks slightly usable now. By slightly usable I mean …
-
Some Anti-Abuse Improvements. I've added some additional monitors and also ensured monitors are enabled for all nodes (a few of the new ones set up last week slipped by.) I've tuned them a little as well so we get them more quickly. I've gone thro…
-
(Quote) Yeah perhaps we should add something to make it more clear that it won't work for Ryzen for the time being.
-
Alright, AMSD025 finally all set. This guy's been so annoying we have an entire project made to stomp him, it's just not done yet. I'll see if I can do something half as good more quickly today so he doesn't keep coming back and causing a meltdown t…
-
(Quote) Got rid of the main abuser. It's the same guy that caused problems on pretty much all the other nodes in Dallas, Seattle, San Jose. I'm doing a full sweep now. Edit -- still needs a reset.
-
(Quote) Don't thank me, thank the gods. I'm now a blasphemer. I'm assuming it'll go back up if the abuse continues but now I can actually get something done on it finally. Looks like I spoke too soon, it's back to being unusable.
-
(Quote) Sorry we missed it & you had to repost. All set.
-
(Quote) Can't waste 10 minutes of time on a non-critical issue affecting one customer when I spend 30 minutes of time debating the semantics & philosophy of my decision with said customer in a public forum.
-
(Quote) Network issue already open for it and we're aware. Nevermind, for some reason I thought I created it when I didn't. Sorry, I've been up for something over like 2 days now and starting to get a little loopy. I've been trying to work this int…
-
(Quote) What specific node? AMSD025?
-
(Quote) Because our ticket volume is currently abruptly +8,000 closer to +10,000 more tickets than usual per month and as a result there are 1,000 tickets out of those additional amounts we've fallen behind on due to spacetime continuum constraints.…
-
(Quote) I'm not really disagreeing with him on the whole situation he's in being valid, and I'm not trying to provide any reasoning for his ticket having taken that long, but I'm basically letting him know that it's not a situation that would warran…
-
(Quote) Correct but I don't understand why you have to request it be reviewed here when it's already in the ticket queue to be processed and it's not an emergency situation for you since you're not close to running out. If you start using it and you…
-
(Quote) We'll add that in when Miami is ready.
-
(Quote) Okay so based on that screenshot the only other thing I can think of is that there was a weird SolusVM bug on the lvextend step of their coding as a result of you being placed on a node that was almost full or on a pv that was almost full. I…
-
(Quote) Make sure you have a ticket for this if you don't already, but based on skimming through those screenshots it looks like your service may be stuck on a hidden account that has blank details, a bug. We go through these every once in a while a…
-
(Quote) If that screenshot is supposed to represent our service being bad or indicating a problem, it doesn't. That's just the side-effects of using ModulesGarden plugin, Cloudflare, and SolusVM. It means you clicked reconfigure button and it took m…
-
(Quote) Our new official slogan. (Quote) It's still amazing to me that we basically have our own loyal PR person on these message boards. Thank you for all that you do @FrankZ and I really mean it. You've probably saved our company weeks of consecu…
-
(Quote) We're trying our best. We're trying more than our best to get to everyone. I barely sleep and I haven't had a social life or personal time for months. You have to understand that we're getting nearly 300 tickets more than we usually do, per…
-
(Quote) Yes, that's highly likely at this point. You should have a report offline ticket for it in the priority department.
-
(Quote) Is this actually urgent? I'll take a look if you're currently at 1.5TB or higher usage, otherwise, if it's not, I do not understand why you're upset in this situation or why you believe it justifies asking for support here if you already hav…
-
(Quote) Chicago might get fully cancelled, I don't know. We got a cabinet there, and then there was the fallout with Psychz. I really do not feel comfortable at this time using them but the problem is that every other company we've contacted in Chic…
-
(Quote) I was stuck in another state with no flight back and had to rent a vehicle and drive it over to get the earliest flight out. I had to take care of something personal that didn't end up going too well, I would've much rather flew into Tokyo. …
-
(Quote) Torrenting's fine but it's purposefully kind of a grey area in our terms of service. Seedboxes are most likely not OK though. When I say torrenting I mean if you go to a game developer's website and click to download the game legally and the…
-
Sorry guys, it's been a rough week month year and I forgot to hang around here for a while. I'm going to migrate over here from OGF for a while. Some general updates on things discussed (I assume) over the last few pages. San Jose had some extreme…
-
(Quote) A little update/correction to this with more information. LAX: QuadraNet@QuadraNet Century City Dallas: Dedipath@Infomart San Jose: Dedipath@IDK Amsterdam: xTom@MainCubes NYC Metro: Dedipath@INAP Tokyo: xTom@Cat Networks Seattle: Dedipath@I…
-
(Quote) We were doing some updates at the time but do you have any plugins blocking elements?
-
(Quote) This is probably one of our most stable nodes, it's been up since we put it there and it doesn't seem to have a failing motherboard like the other two. I mean if these motherboards start dropping like flies I don't even know what we're going…
-
(Quote) Can you please make sure you make a priority ticket copy of your ticket? Close the original, make an exact copy in the priority ticket department, and I should get to it soon. Mention your LES post in the ticket as well so I can credit you i…
-
(Quote) I don't know about this sale but over the years we've had an insane quantity of this case happening and usually they are very distraught and feel as if we've swindled them in some way. (e.g, why did you delete my service, I paid for it!)
-
(Quote) Okay, let's look this up and see what happened. Oh, looks like you didn't even have a ticket open. It's interesting how I get called a liar for mentioning that I'm clearly going through and closing tickets and refunding people, and processi…
-
(Quote) The interesting part is that I did genuinely do what I said. For whatever reason out of the 50~ tickets I clearly labeled as needing a refund in some way, his wasn't included. So now I'm very curious what happened and if it was self-inflicte…
-
(Quote) This guy definitely has a twisted logic, he's opened over 100 tickets so far. He thinks it's probably super inconveniencing to us because he doesn't know I can run one script in a second now and merge them all. In fact, he is the reason we h…
-
Alright, hands down funniest ticket title of the week. (Image) I just love how he went through the extra effort to censor himself in case we found the f word offensive but not the rest of it, and the "3" at the end indicating he made at…